When Customers Complain: On Twitter

While complaints in public are a primary fear of businesses on social media, complaints on Twitter can be even more valuable for small businesses than they seem. Have you ever hear the saying “Positive feedback is great, but negative feedback is even better”? As business owners, we all hope that our own efforts on Twitter […]

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Facebook’s iOS App Gets Multi-Photo Sharing, Gifts, Chat Buddy List. And Here’s What Might Come Next

Facebook for iOS 5.1 featureFacebook just gave its iOS users some features that could make their Android friends jealous. Apple lovers can now upload multiple photos at once, give Gifts, and slide out a buddy list of who is available to chat with at any time. There’s still no photo filters, though. Here’s a look at the new features in version 5.1, and what I think will be the next things Facebook adds in the next update.

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Trends in Paywalls [Infographic]

Paywalls are the newest trend to surface for print-to-online publications. What exactly are paywalls? Well, the majority of these sources are originally print publications that also have an online site to view their content. They started out by making their content free online only and their paper subscribers were paying a monthly subscription fee. With […]

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