Categorie: zendesk

AI-revolutie in klantcontact: zo innoveren KPN en Essent

Alle artikelen, Chatbots, Conversational, Conversational Conference, Conversational design, customer experience, customer service, essent, Klantcontact, KPN, Webcare, zendesk

De AI-revolutie heeft de wereld van klantcontact en conversational bereikt. Zullen chatbots en agents met de ondersteuning van AI wél eindelijk die perfecte klantervaring leveren? Bedrijven zoals KPN en Essent gaan de uitdaging aan. Conversational Conf…

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Infographic: Improvements in Intelligent Self-Service

Content Marketing, customer service, customer support, infographic, Marketing Infographics, self-service, technology, zendesk

If you’re like me, you despise dealing with customer service. It’s not that I don’t like the people – they do their best. But more often than not, I know more about the problem I’m running into than they do. I hate sitting on the phone on hold for 5 minutes, followed by a discussion for 15 minutes, followed by escalation and more waits and explanations. Most issues I fix myself, or I turn to my network to assist me. … Continue reading →

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