App Store Optimalisatie: zo beïnvloeden bezoekers je app-ranking

In mijn vorige artikel over App Store Optimalisatie (ASO) vertelde ik voornamelijk over hoe jij zelf je app zo goed mogelijk kunt optimaliseren voor app stores. In dit artikel ligt de focus meer op signalen van bezoekers, én op de invloed daarvan op de…

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Klantenservice: iedereen moet een keer meedraaien [case]

Bij Savvii Managed WordPress Hosting draaien sinds kort alle medewerkers één keer per kwartaal een dag mee op de klantenservice, waarbij developers zelfs nog meer meedraaien. Dat geldt voor iedereen; ook de CEO doet mee. Daarnaast doen alle nieuwe collega’s twee weken lang klantenservice. Waarom doen we dit? En waar moet je op letten als […]

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Facebook Redesigns Help Center To Suggest Answers, Completes Roll Out Of Support Dashboard

facebook-help-centerToday, Facebook is launching a redesign of its Help Center, with the goal of making it easier for Facebook users to find the information they need and get answers to their questions about the social network’s product and policies. The update includes a new layout and design for the Help Center’s homepage, improved navigation, and the addition of a list of popular questions and top Facebook Pages which users can like in order to stay up-to-date on the topic and related tips.

The company also announced that another of its tools, the Support Dashboard, is now available to 100% of Facebook users worldwide.

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Facebook Redesigns Help Center To Suggest Answers, Completes Roll Out Of Support Dashboard

facebook-help-centerToday, Facebook is launching a redesign of its Help Center, with the goal of making it easier for Facebook users to find the information they need and get answers to their questions about the social network’s product and policies. The update includes a new layout and design for the Help Center’s homepage, improved navigation, and the addition of a list of popular questions and top Facebook Pages which users can like in order to stay up-to-date on the topic and related tips.

The company also announced that another of its tools, the Support Dashboard, is now available to 100% of Facebook users worldwide.

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