Four Tips to Increase Holiday Sales and Traffic

In 2011, 36% of all holiday shopping was done online. Today, that number continues to grow as more shoppers turn to the Internet for giving- it’s predicted that online holiday shopping will increase by an additional 17% this season. Along with the rise in shopping is the increasing importance of consumer reviews and social referrals. […]

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Facebook Newsfeed HyperTargeting: The Opportunity

What is Facebook Newsfeed HyperTargeting? Facebook Newsfeed HyperTargeting is a relatively new Facebook feature (officially referred to as “Page Post Targeting Enhanced”) that enables Pages to deliver more relevant messaging to their Facebook fans. In short, Facebook Newsfeed HyperTargeting increases the targeting accuracy of posts by increasing the types of posts segments a community manager […]

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3 Steps To Getting Started With Social Media

With so many social networks to choose from, how do you decide the best social networks for your company? Not all networks are created equal; each comes with its own specific benefits, features and uses. This 3-step guide will help you choose the best social networks based on your business, experience and community. #1: Find […]

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3 Steps To Getting Started With Social Media

With so many social networks to choose from, how do you decide the best social networks for your company? Not all networks are created equal; each comes with its own specific benefits, features and uses. This 3-step guide will help you choose the best social networks based on your business, experience and community. #1: Find […]

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Want to Use Social Media Successfully For Sales? Then Pay Attention

Many marketers are embracing the new approach of using social media to listen to their customers first—and then forming a strategy. It’s the ability for a brand to go beyond just listening and to deeply understand the behaviors and motivations of its audience that truly drives success and, ultimately, sales. I recently read a great […]

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Confessions of a Social Media Girl: Oh! So You’re a Social Media Expert?

I started sweating a block away from the Desmond Tutu Center in New York City, while the LikeableU Class of 2012 assembled in the catacombs of the 19th Century Gothic Church. I don’t know if it was the 85% humidity, or the fact that my 6-inch leather, platform wedges and “Likeable Orange” lipstick, weren’t exactly […]

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Dow Chemical: Using Social Media to Educate and Train the Next Generation

Think social media is just being used by large companies for gaming or brand awareness? Think again.  Dow is on a mission to utilize social channels to make science a compelling career choice for millennials and the next generation. Their strategy for doing so: letting scientists speak for themselves (it’s just crazy enough to work); […]

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How the Power of Social Media Impacts IVR and Customer Service

Social media has revolutionized the way customers interact with businesses by opening up a door to a form of two-way communication. It has opened up an entirely new outlet for customer’s to voice their opinions and start a conversation with businesses as well as other consumers. There are obvious benefits to creating a channel where […]

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How the Power of Social Media Impacts IVR and Customer Service

Social media has revolutionized the way customers interact with businesses by opening up a door to a form of two-way communication. It has opened up an entirely new outlet for customer’s to voice their opinions and start a conversation with businesses as well as other consumers. There are obvious benefits to creating a channel where […]

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2012 Key Social Technology Predictions from Top Business and Marketing Strategists

2011 was a year of increased adoption of social technologies within the enterprise, and that trend will continue into 2012. In their fifth annual survey of over 4,200 global executives, McKinsey concludes that when adopted at scale, “social technologies can boost a company’s financial performance and market share.”  To help stay ahead of this wave […]

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