Categorie: Online Community

Breng je online community tot bloei met een concreet doel

#communitymanagement, Alle artikelen, Business, community building, Community of practice, Communitymanager, Kennis delen, Moderatoren, Online Community, Online samenwerken, social

Een communitymanager schept de juiste randvoorwaarden om een community tot bloei te laten komen. Toch blijft hij altijd afhankelijk van de leden. Zie het als het kweken van planten. Je zorgt voor voldoende water, licht en grondstoffen. Maar uiteindelijk moet het plantje het zelf doen. Wat licht is voor een plant, is een concreet doel […]

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Building Better Bloggers

Blog, bloggers, Blogging, community, Dorothy Wetzel, healthcare, healthcare communication, marketing strategy, Online Community

Whether you like it or not, online health activists and bloggers are an increasingly important part of the healthcare community. Bloggers and other online contributors have the power to alter your brand’s online reputation with a click of their mouse. So what’s your strategy for engagement? A core tenet of the new social realm is […]

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How the Power of Social Media Impacts IVR and Customer Service

Call Center, Customer Engagement, customer service, facebook, IVR, Online Community, Social Media, social media experts, Twitter

Social media has revolutionized the way customers interact with businesses by opening up a door to a form of two-way communication. It has opened up an entirely new outlet for customer’s to voice their opinions and start a conversation with businesses as well as other consumers. There are obvious benefits to creating a channel where […]

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How the Power of Social Media Impacts IVR and Customer Service

businesses, Call Center, communcation, Customer Engagement, customer service, facebook, IVR, Online Community, Social Media, social media experts, social media managers, Twitter

Social media has revolutionized the way customers interact with businesses by opening up a door to a form of two-way communication. It has opened up an entirely new outlet for customer’s to voice their opinions and start a conversation with businesses as well as other consumers. There are obvious benefits to creating a channel where […]

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2012 – The Year Businesses Conquer Fear Of Social

B2B communities, business communities, collaboration, collaborative technology, Online Communities, Online Community, Social Media

In the past few years, we’ve seen increased consumer demand for interactive technologies that enable consumers to engage directly with the companies they conduct business with and other customers. In response, companies like Intuit, with its Turbo Tax product, have created real-time online communities that enhance the user experience, making it more personal and effective. […]

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