Categorie: customer service

Dump Your Social Media Strategy; It’s Not Customer Service

B2B Marketing, customer service, social business, Social Media

Companies of all types have jumped on the social bandwagon. The allure of having a deep, meaningful customer relationship is enticing and social media is so easy.  Companies have multiple social media accounts across a wide range of channels including Twitter , Facebook, Tumblr, FourSquare, LinkedIn, Google+, and the list goes on.   Anyone with a thousand or more employees will likely […]

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How the Power of Social Media Impacts IVR and Customer Service

Call Center, Customer Engagement, customer service, facebook, IVR, Online Community, Social Media, social media experts, Twitter

Social media has revolutionized the way customers interact with businesses by opening up a door to a form of two-way communication. It has opened up an entirely new outlet for customer’s to voice their opinions and start a conversation with businesses as well as other consumers. There are obvious benefits to creating a channel where […]

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How the Power of Social Media Impacts IVR and Customer Service

businesses, Call Center, communcation, Customer Engagement, customer service, facebook, IVR, Online Community, Social Media, social media experts, social media managers, Twitter

Social media has revolutionized the way customers interact with businesses by opening up a door to a form of two-way communication. It has opened up an entirely new outlet for customer’s to voice their opinions and start a conversation with businesses as well as other consumers. There are obvious benefits to creating a channel where […]

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The Future of Social Media And What It Means For Businesses

customer service, future of social media, helpdesk software, social channels, Social Media

The future of social media is evolving and consumers have increasingly turned first and foremost to digital media, both at home and on the go. Beyond just social media, customers are deeply engaged with products and services across the entire digital space—and it’s by choice. They’re using multiple outlets to ask questions, give feedback and […]

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5 Ways to Set Your Social Media Up For Customer Service Stardom

Content Marketing, customer service, marketing, online marketing, social business, Social Customer, Social Media, social network

Social media can set you up for customer service stardom or utter failure in your consumer’s eye – so how do you do it right? Strategic preparation is critical to proper execution, so we’ve provided you with 5 ways to set yourself up for success: 1. Hire the Right People and Educate Them Something very, […]

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6 Steps to Brilliant Social Customer Service

Call Center, customer experience, customer service, social contact center, Social Media

Social customer service is a great new opportunity to drive satisfaction, loyalty, and differentiation. Most organizations strive to adopt social media into their contact center, but few get it right. Social media support is now adopted by more than 85% of organizations according to a recent 2011 TSIA social media survey,  up from under 40% in 2007. […]

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