Categorie: customer service

Ticksy: Simple, Inexpensive SaaS Customer Support

answer database, customer service, customer support, FAQ, knowledge database, support ticket, technology, ticketing

In our interview with Formstack on Friday, we were were just talking about how great apps continue to hit the market that offer inexpensive solutions that can grow with your business. As I was writing a developer on an issue we were were having with his plugin, I logged into the ticketing system that they had implemented, Ticksy. If you’re a growing business, this may be the perfect system for you since they charge just $5 per user. Currently, the … Continue reading →

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Infographic: Improvements in Intelligent Self-Service

Content Marketing, customer service, customer support, infographic, Marketing Infographics, self-service, technology, zendesk

If you’re like me, you despise dealing with customer service. It’s not that I don’t like the people – they do their best. But more often than not, I know more about the problem I’m running into than they do. I hate sitting on the phone on hold for 5 minutes, followed by a discussion for 15 minutes, followed by escalation and more waits and explanations. Most issues I fix myself, or I turn to my network to assist me. … Continue reading →

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KANA Express: Customer Experience Management

analytics, case management, chat, co-browse, crm, customer experience management solutions, customer relationship management, customer service, customer service management, email management, email response, kana, kana express, knowledge management, Marketing Videos, secure messaging, self-service, social media marketing, virtual assistant, web chat, web self-service

We consult with many mid-size and large companies that decide to jump into a social marketing program only to find that they didn’t foresee the immediate demand on customer service. An unhappy customer doesn’t care that you opened a Twitter account or published a Facebook page for your marketing outreach… they’re going to take advantage of the medium to request service. And since it’s a public forum, you better provide them with it. Fast. This adds complexity to an already … Continue reading →

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Destination Customer Satisfaction [Infographic]

customer satisfaction, customer service, infographic, Infographics

Customer service is one of the most important aspects of improving business and one that is often overlooked. If your employees at the call center are not familiar with proper protocol when communicating with customers, it can be hurting your business. However we have a solution; as the following infographic states, you will choose from […]

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Five Ways to Infuse Culture in Your Marketing Strategy

Content Marketing, Core Values, Cultural Leader, customer service, marketing strategy, technology

Most companies view their culture on a larger scale, blanketing the entire organization. However, it is important to apply your organization’s defined culture to all internal operations, including your marketing team. Not only does it align your strategies with the overall goals of your company, but it sets a standard for other departments to follow suit. Here are a few ways your marketing strategy can reflect your organization’s overall culture: 1. Appoint a cultural leader. Here at Formstack, we’ve hired … Continue reading →


Econsultancy Training

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Five Ways to Infuse Culture in Your Marketing Strategy

Content Marketing, Core Values, Cultural Leader, customer service, marketing strategy, technology

Most companies view their culture on a larger scale, blanketing the entire organization. However, it is important to apply your organization’s defined culture to all internal operations, including your marketing team. Not only does it align your strategies with the overall goals of your company, but it sets a standard for other departments to follow suit. Here are a few ways your marketing strategy can reflect your organization’s overall culture: 1. Appoint a cultural leader. Here at Formstack, we’ve hired … Continue reading →


Econsultancy Training

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