Categorie: Contact Center

Is jouw contactcenter klaar voor 2016? 6 belangrijke trends

artikelen, Callcenters, Contact Center, Dossiers, gamification, Klantcontact, klantenservice, Klantrelaties, Machine-to-machine, Organisaties, Trends, Trends 2016

In 2015 is wat betreft contactcenters onder meer veel gesproken over cloud-technologie, sociale klantenservice, omnichannel-communicatie, spraakanalyse, big data en de Customer Effort Score (CES). Maar wat heeft de toekomst in petto? In dit artikel de 6 trends voor optimale klantenbinding bij contactcenters in 2016. 1. Digitale hubs voor klantrelaties Nu klanten altijd en overal service […]

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Avoid These Social Media Automation Mistakes

Appointment Setting, b2b inside sales, business leads, Contact Center, lead generation telemarketing, Social Media, teleprospecting

When it comes to topics about business, like lead generation, appointment setting, or marketing in general, social media automation has come to be one of the most controversial topics you will ever come across. Supporters of social media marketing disagree to what many would attest to as “spammy,” or “a waste of time.” Social media […]

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