Infographic: Growth of Social Customer Service
When we’re consulting with large companies who wish to take the plunge into social media, the first series of questions we ask them are about their customer service infrastructure. While marketing teams look to social media to amplify their messaging online, the customers of those companies are expecting that it’s a new medium where they demand a response. From Bluewolf: Forward-thinking companies are investing in tools that arm not only their customer service agents, but all of their employees, with … Continue reading →
