2012 – The Year Businesses Conquer Fear Of Social

In the past few years, we’ve seen increased consumer demand for interactive technologies that enable consumers to engage directly with the companies they conduct business with and other customers. In response, companies like Intuit, with its Turbo Tax product, have created real-time online communities that enhance the user experience, making it more personal and effective. […]

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Long Live The Lurker: Five Ways Your Community’s Anonymous Members Deliver Value

Five Ways Your Community’s Anonymous Members Deliver Value When building online communities, many think of the endgame as engagement. Or more importantly, engagement with the one percent of hyperactive participants that create the majority of the content. But in many communities, especially in the B2B space, there’s always going to be a group of nascent […]

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