A New Framework for Quantifying Social Media Investments: Part II

Transaction and Endorsement: The keys to ROI in DITE As mentioned in our first post on DITE, marketers need a new framework to better engage with and leverage fans on social media. In 2011, 80% of marketers failed to achieve quantifiable ROI from their social media efforts, which isn’t surprising considering the latest Napkin Labs […]

Lees meer

A New Framework for Quantifying Social Media Investments: Part I

Social media participation: The need for a new fan engagement framework Brands today understand that they must participate in social media channels both to leverage those communities and to avoid a negative backlash from consumers who expect their favorite brands to have an active social presence. McKinsey Global Institute predicts that social media could potentially […]

Lees meer